Asheville, North Carolina.
In our travels, we have learned that things don’t always go as expected. I’ve told some of those stories in these pages before. We stayed for ten days in Asheville in January, and toward the end of our stay, we planned to travel the Blue Ridge Parkway. In anticipation of the road trip, I visited the Viator website to see what might be available for touring the parkway. We discovered a self-guided tour downloaded to a smartphone that uses geolocation to narrate an audio description that plays automatically according to the phone’s GPS location. The tour has no expiration date, so it can be used multiple times or to drive different parkway sections at various times. For $24.99, I thought it would be a worthwhile expense. As one might expect for such a low cost, it doesn’t include any tickets for venues that might be seen along the way or for any associated fees.
I downloaded the app before leaving the hotel to ensure a solid Internet connection as we didn’t know whether Internet access would be reliable. Once the app is downloaded, the tour maps are available to download and use. We selected the drive to Cherokee from the Asheville Blue Ridge Parkway Visitor Center. Using Google Maps, we inserted the address of the visitor center into the GPS and headed there.
Upon arrival at the visitor center, we looked at the exhibits in the building and then asked about fees to drive the parkway. At the main desk, we were advised that there is no fee, but to be sure and talk to one of the guides at a different station in the center. We took a few steps across the floor to that desk and asked for details about entering the parkway. What we were told was disappointing. The parkway was closed due to adverse conditions and winter weather. We wouldn’t be going on our scenic drive after all.
The tour company soon emailed us to ask how our scenic drive went and how we liked using the app. I wrote that we could not begin the tour due to the parkway closure and that we likely wouldn’t be returning to Asheville for at least a year. I was surprised by the response from the tour company. I replied that we’d be heading for Arizona in a few days. Because we could not use the self-guided tour we bought, the tour guide operator offered us their entire library of self-guided audio tours for Arizona at no additional cost. In a future post, I will feature one of those tours. Here is the information about the Blue Ridge Parkway tour from the Viator website.
The Asheville Visitor Center provides some displays about the parkway’s history, and guides from the National Park Service are available to answer questions about your potential journeys on the parkway. The parkway is a national park, but unlike most parks, access to the parkway is fee-free year-round. No entrance fee or pass is required. You can learn more about the parkway here, including the operating hours of the visitor centers along the 469-mile (755 km) highway.
About the photo: After parking our car, we approached the center, and I paused to capture a photo of the main entrance. It was a beautiful day, and we left the building feeling much less upbeat than when we entered it. The image was captured on my Samsung S23U and processed with Adobe Lightroom Classic and Luminar Neo. In the interest of responsible journalism, I used Adobe Photoshop’s Generative Fill to remove a large trash receptacle in the lower left corner of the photo.
I encourage fellow bloggers to create their own Cellpic Sunday posts. I never have a specific topic for this feature, and the only rules are that the photo must be captured with a cell phone, iPad, or another mobile device… If you have an image from a drone or even a dashcam, that’s also acceptable. The second rule is to link your challenge response to this post or leave a comment here with a link to your post in the comment. Oh, you don’t have to post it on a Sunday.
John Steiner
Well, it’s nice to learn that there are some good guys out there still, John. And I guess you still have plenty of scope for exploring.
We do, indeed. Looking forward to future travels.
A very decent reponse to your disapointment, and you’ve given the company some deserved good publicity.
I hope it does them well. I know as I travel, I’ll be looking for more of their tour guides.
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A bit disappointing. You did get some good value after all. A good company always looks after it’s customers.
The same with the seafood shop. I am back again with more
They went above and beyond in my book.
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Happy Sunday 🙂
Sunrise, sunset on Crete – Ladyleemanila (wordpress.com)
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Great customer service and I hope you get some great tours in Arizona.
Here is my cellpic of the week, also with a “more later” label (although that will not be phone pics): https://picturesimperfectblog.com/2024/07/14/a-teaser/
I enjoyed sharing the news of a company that goes above and beyond for their customer.
That’s a bummer about the tour! So refreshing to hear there are still businesses out there with great customer service!
Indeed!
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I left a comment on your post. Let me know if it didn’t show up or ended in your spam folder.
That is a wonderful response from the app developers. Too bad you didn’t get to go on the Parkway. We drove it once, several years ago, on our way to Asheville. It was lovely (mid-October) but we didn’t anticipate how long a drive it would be.
Thanks, Marie. When I looked at the length of the Parkway, I wondered how it could best be traveled. That Asheville to Cherokee route makes a nice trip, but we’ll have to save it for another time.
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Nice shot of the visitor center, John. But what an ordeal and so glad to read that the company exceeded your customer service expectations and offered some freebies! Also nice to know the parkway doesn’t charge a fee like some national parks are dong these days just to drive on the roads. Here is my state parks post this week with some shots of various attractions: (thanks for hosting and have a great week!)
https://secondwindleisure.com/2024/07/14/sunday-stills-why-state-and-local-parks-are-worthwhile-tourist-attractions/
Thanks, Terri!
I do hope you get to come back and drive along the parkway! Sorry your tour was derailed. Many sections of the parkway are closed in winter because they don’t have resources to maintain it (scraping snow leads to more wear/tear and subsequently more resurfacing- so it’s a twofold expense). If you come back, feel free to email me in case I can provide some additional insight on where to go, trails to hike, or current conditions!
Thanks for the invite. I’m sure we’ll be back again. My son lives in Pittsboro, and we get to NC every chance we get.
What a clever idea.
Hopefully I’ll get to try it in Arizona later this year.
Wow, that’s amazing customer service to transfer it to your new location. And the photo is amazing!
Here’s my Sunday pic for today: https://eknizekphotos.wordpress.com/2024/07/14/cellpick-sunday-balcony-morning/
Indeed!
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You’re right, you have to be prepared for some disappointments when travelling. But what a nice gesture from the app company!
Indeed, it was appreciated.
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[…] Steiner, the blogger behind Journeys With Johnbo, has this prompt he calls Cellpic Sunday in which he asks us to post a photo that was taken with a cellphone, tablet, or another mobile […]
https://fivedotoh.com/2024/07/14/cellpic-sunday-hot-and-cool/
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Surprisingly good customer service, and an interesting story to tell. Lovely photo too, John. It looked like a perfect day for your tour…
Here is mine:
We made the best of it by touring some nearby roads for a short distance.
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I wonder whether this Customer Services was managed by AI or whether we have to rely on human compassion to get this excellent service.
If the being I talked with on the phone was AI generated, I would be amazed! 😀
haha, you didn’t mention the phone call, but in the future nothing is impossible, let’s hope for the best!
❤️❤️❤️
Nice Photos. I subscribed.
Thank you! I appreciate the compliment!
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